Question 1

Is there a warranty on repairs?

Accepted Answer

Yes, we provide a 30-day service warranty on all completed jobs. If the same issue recurs within the warranty period, we'll fix it again at no extra cost.

Question 2

How do I track my technician?

Accepted Answer

Once a technician accepts your booking, you can track their real-time location directly in the Pockit app. You'll also receive SMS and in-app notifications as they get closer to your location.

Question 3

What IT services does Pockit offer?

Accepted Answer

We cover 10+ IT categories including Laptop & Desktop Repair, WiFi Setup & Troubleshooting, Smart TV Installation, CCTV & Security Camera Setup, Data Recovery, Printer Setup, Software Installation, Networking, and more.

Question 4

How do I contact Pockit support?

Accepted Answer

You can reach us through the Help section in the Pockit app. Our support team is available 7 days a week.

Question 5

How do I become a Pockit technician?

Accepted Answer

If you're a certified IT professional looking to join our expert network, visit the 'Join as a Technician' section on our website or app. You'll go through our verification process and skill assessment before being onboarded.

Question 6

How fast can a technician reach my location?

Accepted Answer

Once you book via the app, a background-verified expert is dispatched immediately — with live tracking so you know exactly when they'll arrive.

Question 7

Which cities is Pockit available in?

Accepted Answer

Pockit Engineers is currently live in Delhi NCR, Mumbai, Pune, and Noida. We're rapidly expanding — stay tuned for your city!

Question 8

Are the technicians background-verified?

Accepted Answer

Yes, every Pockit expert undergoes a strict 5-step background verification including police verification, Aadhaar validation, reference checks, skill certification, and quarterly performance reviews. Your safety is our highest priority.

Question 9

Do I pay before or after the service?

Accepted Answer

You pay the booking amount before the service to confirm your slot. The remaining repair and spare charges are paid after the work is completed.

Question 10

Can I cancel or reschedule a booking?

Accepted Answer

Yes. You can cancel or reschedule a booking anytime before the technician is dispatched, directly from the app — free of charge. Once the expert is en-route, cancellation may be subject to a small convenience fee.

Question 11

What if I'm not satisfied with the service?

Accepted Answer

Your satisfaction is guaranteed. If you're not happy with the completed work, raise a complaint through the app within 24 hours and we'll arrange a free re-visit or full refund — no questions asked.

Question 12

What payment methods are accepted?

Accepted Answer

We accept all major payment methods including UPI (GPay, PhonePe, Paytm), debit/credit cards, and net banking.

Ronak Naik

Posts by Ronak Naik4 posts

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